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Working on a strategic plan, developing a new product or service, fit-finding, or addressing a particularly tricky organizational challenge? Let's engage the people who'll be impacted and be confident your solutions will make a real difference in their lives.
Research
See your service through the eyes of your customers and staff
Methods: Interviews, surveys, journey mapping, systems mapping, competitor research
Deliverables: Report on customer journeys, moments that matter, pain points, and opportunity areas
Strategy
Identify and prioritize opportunities for impact
Methods: Strategy workshops, ideation sessions, rapid prototyping and testing
Deliverables: Action plan with buy-in from key stakeholders, governance framework
Implementation
Make it happen
Methods: Planning, prototyping and testing, impact measurement, continuous learning
Deliverables: Measurable improvements in customer/staff experience, new ways of working documented and adopted
I tailor my process to individual client needs, and bring 10+ years of experience in innovation, design, storytelling, and management.
Hablo español.
Is your organization out to make people's lives better?
I'd love to help.
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